Return policy

Return & Refund Policy

At Manorui, we take pride in providing high-quality products and professional service.
If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

  • Returns are accepted within 7 days of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

  • Products that have been used, damaged, or altered are not eligible for return.

2. Non-returnable Items

  • Customized or special-order products are also non-returnable

3. Exchanges Policy

We do not accept exchanges. Please make sure to select the correct product, size, and specifications before placing your order.
If your item arrives damaged or defective, please contact our customer service within 7 days of receiving your order for assistance. We are committed to resolving any issues promptly.
Thank you for your understanding.

4. Return Process

If you wish to return a product:

  1. Contact us via email at manoruiha@gmail.com or WhatsApp +86 15587320331

  2. Provide your order number, reason for return.

  3. Our customer service team will confirm your eligibility and provide a return shipping address.

5. Refunds

  • Once your returned product is received and inspected, we will notify you by email.

  • If approved, a refund will be processed within 3–5 business days to your original payment method.

  • Please note that shipping fees are non-refundable.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.

  • We recommend using a trackable shipping service to ensure your return is received safely.

7. Contact Us

For any return or refund inquiries, please reach out to us:
📧 Email: manoruiha@gmail.com
💬 WhatsApp: +86 15587320331